Atlas Support

About Atlas

Atlas is a service operated by Watches by Los LLC under the Timekeeper Society brand.

Signing in

Use the account issued for your Atlas organization and confirm that the email address is entered correctly. Atlas does not offer in-app account registration.

Password recovery

From the sign-in screen, choose Forgot Password, enter the account email, and follow the private recovery instructions. For security, Atlas does not confirm whether a submitted address belongs to an account.

Inventory and watch details

Use Inventory to search by brand, model, or Watch ID. Select a watch to view its Overview and Photos. Pull down on supported screens to refresh current information.

Camera and photographs

Atlas requests Camera access only when photographing a watch for attachment to an existing authorized inventory record. If access was denied, enable Camera for Atlas in device Settings. Preview the image, choose an authorized watch, and complete or cancel the attachment.

Privacy and account deletion

See the Privacy Requests page for information about account deletion, personal-data deletion, and privacy assistance.

Contact

For general Atlas support, contact support@thetimekeepersociety.com.

For privacy or account/data deletion requests, contact privacy@thetimekeepersociety.com. To report a suspected security issue, contact security@thetimekeepersociety.com.

Never send passwords, access tokens, recovery codes, database credentials, or provider secrets in a support request.